You Can't Scale Customer Success Without Customer Education

Updated: Dec 24, 2018



On the Helping Sales Radio podcast by ServiceRocket Media, I spoke with Sarah E. Brown and Bill Cushard about the need for Customer Education to align with Customer Success.

"To continue to be relevant and to be even more important for our organizations, customer education leaders need to take a customer success focus," says Weber. "VCs ask startups, 'What is your customer success strategy?' They don't ask, 'What is your customer education strategy?'

Read more, And listen to the podcast.

What are your thoughts? Let's continue the conversation below.

#CustomerSuccess #CustomerEducation #ServiceRocket