Resources
Webinars
To Charge or Not to Charge: Why You Need Premium CS Packages
The Guide to Building Your Customer Renewal Playbook
The Neuroscience of Orchestrated Onboarding
(Passcode: Mp3TJ7ve)
Need to switch to remote training? We'll show you how.
What if your current customers are your only customers this year?
The Neuroscience Behind a Powerful Onboarding Experience
Why Continuous Onboarding is Critical for Your Business
Customer Success Starts With Onboarding:
How to Build a Killer Customer Onboarding Program
Three Game-Changer Questions to Reinvent your Current Customer Success Process
The Benefits of a Customer Training Platform
Balancing the Demands of Running a Customer Education Function
Podcasts & Interviews
The Direct Impact of Training on Growth with Raven360
The Neuroscience of Customer Onboarding with TaskRay
Building Customer Trust with GuideCX
The Customer Success Bow Tie with SalesPop!
Time to First Value with Planete Customer Success
Onboarding: the critical milestone in B2B SaaS with Gain Grow Retain
User Adoption Podcast: interview with Henrik de Gyor
Scalable Onboarding & Education Programs for Customer Success, with CE Lab, episode 20
Orchestrated Onboarding with Strikedeck Radio,
You Can't Scale Customer Success Without Customer Education, with Helping Sells Radio, episode 38
Books & Reports
The 2020 Customer Onboarding Report
50 Inspirational Quotes on Customer Experience to Guide Your Way
eBook: How to convince customers to learn remotely
eBook: Secrets to Great Customer Onboarding
eBook: Learndot Guide to Better Certification Programs
eBook: Learndot Guide to Better Agile Course Development
Advisor Buddies: Creating Success and Building Resilience as a Solopreneur
Donna shares her thought leadership on the Springboard Blog
NEW!
Videos
Not all customer interactions have equal importance.
The Renewal Happens in the First 90 Days
Onboarding Begins Before the Deal Closes
Implementation ≠ Onboarding
Book Donna to speak at your events
Whether in person or virtual, people rave about Donna's presentations. Donna is an engaging presenter who loves to interact with her audience.
Contact Donna to speak at events, on panels, for podcasts, Webinars and guest blogs.
Remote presentations are also available through Geniecast.