Assess

We determine your current state by analyzing existing people processes, & technology.

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• Explore existing customer onboarding & enablement approach

• Uncover trends with customers, internal teams, & competitors

• Map customer journeys

Orchestrate

We partner to orchestrate a strategy & roadmap that works for your customers, products, & teams. 

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• Reveal findings from assessment

• Present the Customer Success maturity model

• Capture obstacles & opportunities

• Define strategic initiatives to move the needle

• Build roadmap

• Determine success criteria & key metrics to measure the impact of the organization & offerings

Implement

We work alongside to support you & your team to implement the roadmap.

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• Build premium Customer Success services & packages

• Build & deploy playbooks

• Create go to market plans

• Construct scalable customer onboarding, enablement, education, & engagement programs with high, low, & tech touch approaches

• Conduct vendor analysis, selection, & implementation

• Define customer maturity model

• Decrease time to first value & increase total lifetime value

• Provide ongoing advisory services

• Deliver workshops for your teams