The Renewal Happens
in the First 90 Days 

 

We help companies scale customer onboarding & enablement
to create customers for life 

Create Customers for Life
ONBOARDING  |  ENABLEMENT  |  EDUCATION

How we work

Assess

Orchestrate

Implement

 

Select clients

 
 

Who we are

Springboard Solutions helps B2B software companies create customers for life. We build orchestrated onboarding journeys and scalable programs to engage, enable, and educate your customers. 

 

We possess a finely tuned ability to listen carefully, understand the issues, and then provide strategic solutions that impact your bottom line, improve your Net Promoter Score (NPS), customer health score, renewal rates, and increase net retention.

 

Springboard your customers to success, with Springboard Solutions.

 

Springboard Solutions is a proud member of Kickstart Alliance, a B2B leadership consulting service with Marketing, Sales, and Customer Success experts to accelerate your business success. 

 

What our clients say

 

Our values

Connection 

We listen first and then over communicate to meet your needs and exceed your expectations. What you see is what you get.

Impact
We make a difference, and volunteer regularly to  help those in need.

Growth

We love to keep learning and stretching ourselves, and we get out of our comfort zones with well thought out risks.

 

About Donna Weber, President

Donna Weber is passionate about engaging customers. 

 

Donna specializes in the post-sales customer success journey. With over 20 years' experience, she has a proven track record helping high growth tech firms create customers for life. Her clients range from start ups to well-established large companies, with a focus on the open source and SaaS arena. Colleagues know Donna as a leader who makes a difference.

 

Donna is also a principal with Kickstart Alliance, a  B2B leadership and operational consulting team, leading the Customer Success practice. 

When she’s not springboarding customers to success,
you might find her white water kayaking the rivers of
California and beyond.

 
News & events

Upcoming Webinar:

The Neuroscience of Onboarding

February 26, 2020

10 am Pacific time

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Start scaling now

Contact us to learn how.
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Email us

Call us: 650.678.9442

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